Whoever decides to transform to a digital workplace knows that a long-term strategy is needed that is supported across the whole company. Spikes coaches companies taking this path that want to put theory into practice, while advising IT, HR and business leaders throughout their transformation to a digital future.
Spikes creates cloud and on-premise digital workplaces based on a secure and functional architecture. We do this in a standardised manner to allow customers to focus more on value creation.
Spikes helps IT, HR and business with the creation of digital workplaces in which work enjoyment, building experience and the personal objectives of employees are enhanced by collaboration technologies. Our experience teaches us that the implementation of a digital collaboration platform results in more satisfied employees who feel more appreciated.
Who can we help?
Spikes advises and develops solutions for IT, HR and business leaders throughout their transformation to a digital future!
Spikes helps organisations who devote themselves to innovation and growth. Whether this takes place by means of an acquisition, the optimisation of business processes or a strategy adjustment, Spikes helps CIOs, HR or other Business Managers to convert the vision into concrete, innovative collaboration technologies.
Companies are increasingly focussing on more interaction in every collaboration. And that is what we strive for at Spikes! We create new digital collaboration cultures in which people can continue to learn, change themselves, and contribute to changes in their organisation.
Spikes builds the collaboration culture in an organisation on a secure functional digital workplace foundation. Spikes helps with sustainable advice about, and the implementation of, innovative digital solutions that strengthen collaboration in a business ecosystem so IT, HR and business departments can collaborate better. Spikes is the knowledge expert in the identification, optimisation and digital translation of collaboration cultures.
Quotes from our customers
Why did they choose Spikes?
We warmly welcomed the approach that Spikes proposed. For us this was primarily a business project and not a technology project.
As an implementation partner, Spikes can demonstrate great experience in Office 365, both functionally and technically. We have every confidence in their expertise.
Spikes is a fine and flexible partner who always acts upon our desires.
A strong technical basis, highly involved with the entire process. You can build on Spikes.
Carglass® & Spikes boost work efficiency and communication with one central digital workplace with cloud-based platform.
Carglass® has already been the benchmark for vehicle glazing repairs in Belgium for many years, and since recently also for bodywork repairs. A team of 1,280 employees contributes to providing the biggest car damage specialist service each day ‘Making a difference by solving people’s problems with care’. But how do you ensure that all employees from different locations and at various service centres in Belgium are on the same wavelength – read ‘cooperating and communicating as efficiently as possible ’, the building blocks of the company? Carglass® sought and found the solution at Spikes.
The vision of Carglass® was ‘as clear as glass’ right from the start of the project. The company wanted a substantial increase in work efficiency and quality of communication. And this for all employees based on a central communication and collaboration platform. The mission for Spikes was threefold: the development of one digital workplace, the initiation of a culture of knowledge sharing to optimally utilise knowledge at Carglass®, and to increase the involvement of the employees, partly with the decentralised organisational structure. The vision and mission were translated into a sound plan for a future-proof intranet…
Driven by HR
“The licence for the old Carglass® Belux intranet lapsed on 31/08/2017”, explains Diebrecht Hellofs, Learning & Development Manager at Carglass®. “We then took the opportunity to go in search of a new partner. One of our IT managers knew Spikes, so contact quickly followed. Someone came along to give a presentation about Spike’s modus operandi and approach. We were immediately impressed and felt that their vision matched ours.”
The project was launched as an initiative of HR to also involve other departments by cross-pollination. Always in close collaboration with IT. Other systems at Carglass® using Microsoft Office meant it was a logical choice to switch to Office 365, SharePoint.
In phases to Hello Work 1.0
In so doing Spikes built the new intranet – Hello Work 1.0 – in Office 365. The employees were not yet really familiar with Office 365, so the project team decided to proceed in three phases:
- Getting acquainted with Office 365
- Immersion in the communication component of an intranet
- Immersion in the collaboration component of an intranet
With fast implementation in mind, a task force was set up beforehand with a number of key stakeholders. People from different departments and positions came together to examine the requirements at some 12 envision workshops. Under the guidance of Spikes, this requirement analysis was made real by means of a functional analysis, followed by the ultimate development of Hello Work, a test phase, training and implementation. This always took place with the agreed timing, scope and budget in mind.
“Spikes has always carefully watched our budget”, continues Diebrecht. “They joined with us in considering how we could ideally get going with standard solutions in SharePoint, without incurring additional costs.”
People & change team
Hello Work was a serious changeover for Carglass® employees. For example, logging in to Office 365, getting to know the new environment, the ins and outs of the intranet, the principle of communication and collaboration… not always simple matters. But fortunately there was support and motivation! A people & change team was put together right from the start of the project, the ambassadors of Hello Work.
Various communication and promotional actions were undertaken to familiarise colleagues and get them working effectively with the system. The ambassadors created a promotional clip, they created Sways (digital story-telling), they wore T-shirts and handed out stickers … talk about branding! The people & change team are still assisting with the changeover today, while ensuring that the new tool stays live. New employees are immediately encouraged to start working in Office 365.
“Every employee is a stakeholder in this project”
“Every employee is a stakeholder in this project”, says Diebrecht “The implementation by Spikes is of great importance to everyone considering we will be fully switching over to applications in the cloud in the future. It is also the intention that in the course of time all communication will be shared through the intranet, and we will exclude other channels to the extent possible. The messages on Hello Work are both ‘need- and nice-to-knows’. We want to start everyone’s day with Hello Work. It will then be used as the basic tool to further navigate to everyone’s required work tools.
The end result
Carglass® has only recently gone live, but they are already clearly noticing the benefits. The first steps to cooperating more efficiently and more effectively have been taken with Hello Work as a user-friendly collaboration tool. Advantages such as Yammer integration, communication and work applications in one location, the cloud that is accessible always and everywhere, the secure way of working, smooth information sharing, use on any device… they are all being appreciated.
Working in co-creation during the project has ensured that more involvement was created within the organisation. Also worthy of mention is the launch of Hello Work together with Yammer during the staff days. People could post nice things on Yammer and win a prize. The intranet could then immediately make a good impression!
“We must also not forget our highly motivated news editors”, says Diebrecht. “They wanted to get behind the whole Hello Work communication story and gave an enormous boost during the go-live. They got down to work from a non-technical perspective. That proved to be the perfect dual approach with the IT expertise of a company such as Spikes for successful implementation. The follow-up from Spikes was great, their approach open and honest. It is indeed the first time that we have been able to complete an IT project on time and within budget. A feather in Spikes’ cap. Mission completed. We still see possibilities for the future, certainly if custom work is needed.”
Continuing to invest in happy employees has in the meantime already helped Carglass® to be chosen as ‘Best Workplaces’ five times. And that’s what they are all about.
Quick and easy purchase order approval on the intranet and mobile app? That’s what Sibelco does!
An infectious corporate culture, a thorough understanding of the market and operational excellence. Typical of Sibelco, and with good reason. As a global material solutions company, this concern has already been striving for added value and perfection for nearly 150 years, with great attention to human capital, safety and customer care. These endeavours take place at all levels, also in the business processes. And if things can be done better, Sibelco grasps the opportunity to optimise. This was needed, for example, for purchase order approval. Purchase orders needed to be approved in a much simpler way. An IT job right up Spikes’ street.
Sibelco has already been exploiting natural raw materials since 1872, while making a significant contribution to the manufacture of the most diverse of products. One example is the quartz sand from the multinational that is used in cars, silicones, glass, solar panels and more. Besides quartz sand, different minerals are processed at their 200 production plants spread across more than 40 countries worldwide. It is logical for the business to always keep a critical eye on processes such as purchasing. The request to be able to more simply process purchase orders across different devices came from Europe. It was the mission of the business to be able to process orders faster and less expensively. Spikes came up with the strategy and solution.
In real terms, the business in Europe wanted an easier and cheaper way of approving purchase orders. “Things weren’t going so smoothly with our ERP system, and the cost per ERP licence was high”, explains Wim Van Baleen, Communication & Collaboration Manager at Sibelco. A solution was required, in particular to process orders in a more user-friendly and transparent way. If possible this would be by means of an intranet and mobile appliances through ERP integration. Clear language.
Sibelco investigated the market and looked at companies with experience of such integrations. After contacting one or two other companies, Spikes came into the picture. We were not an IT partner unknown to Sibelco. We had already developed a user-friendly communication and collaboration platform for some 6,000 users for them in the past. That was a Microsoft Office 365 and Azure-based platform (intranet based on SharePoint and K2), supplemented by Tasks-in-a-Box, a specialised solution that enabled central task management through the web and mobile app. The collaboration had paid dividends, being a good basis for further collaboration. We could also roll out the European purchase order project because Spikes already had the knowledge and tooling in-house.
From PoC to roll-out
Time for action: the step by step integration of the ERP system with ‘ourSibelco’ intranet. The turnaround time of two years started with a Proof of Concept (PoC), to demonstrate that the plan could actually be converted into the desired result. In the first phase data on new suppliers were integrated in SharePoint and K2. Not particularly sexy, but needed indeed. Testing the connection and stability of the interface, familiarisation with M3 ERP and the SharePoint and K2 platform… the users and business made a major contribution to the project. This interaction was required to successfully complete the PoC and to be better able to estimate the budget.
Spikes then presented a functional and technical analysis and drew up a rule set to approve purchase orders. The rules were linked to the size of the order. The higher the amount, the higher the order arrived at the organisation. This was a technically ingenious solution that worked efficiently for hundreds of end users at Sibelco in Europe.
After the infrastructure had been created at the start of 2017, testing could start in April. Spikes built four environments: one for development, a test environment, a QA (for questions and training) and the final production environment.
You benefit from a successful implementation if you allow your key users to practice sufficiently and familiarise themselves with the new work flow. The teams were soon made ready to go live with internal classroom training for these key users, who in turn were able to assist everyone else. In the South region (Portugal, Spain and Italy) this was around September, for the Nordics
Full of praise about the end result
And then question arises… What about afterwards… Feedback from the countries and users is clearly positive! With thanks to the diligent project team and the structured, project-based approach.
“It was not a simple process”, concludes Wim, “and despite the technical challenges the end result was there for all to see. We are in full praise of the project team that ensured the successful completion of the project. From Steerco, decisions about bugs, approval and change requests… Spikes clearly had everything under control.”
Work at the purchasing department at Sibelco has been considerably simplified. The users approve purchase orders independent of the device. This by mail, intranet or using an app. User-friendliness and transparency won the day. Last but not least: the number of ERP system licences has decreased, so also the costs. Mission accomplished.
Bridon-Bekaert The Ropes Group works on better collaboration, communication and knowledge sharing with a unified intranet platform.
Bridon-Bekaert The Ropes Group is a successful joint venture between Bekaert, a world market and technological forerunner in steel wire transformation and coatings, and Ontario Teachers’ Pension Plan, the owner of Bridon. Following this recent merger and international growth, the information was spread across a number of obsolete communication platforms at the different entities. And this while communication and sharing knowledge within the Bridon-Bekaert Group are absolute priorities in the HR, Marketing and IT policy. The visions and needs of Marketing, HR and IT were aligned and the choice was made for a new unified intranet platform based on SharePoint Online. Bridon-Bekaert contacted Spikes to put a variety of facilities in place.
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Within the context of Microsoft Security week, and in collaboration with Microsoft, Spikes organised an informative webinar on the impact of and approach to GDPR… Have a look at the webinar recording, and discover how you can also make your organisation a GDPR-compliant, secure modern workplace with a deliberate strategy.
The objective of our workshops is to increase active and correct use of Microsoft 365 at your organisation in all its aspects. Using the new tools in the right way in existing processes at your departments can indeed result in substantial improvements: saved time, higher quality, fewer frustrations.